Meet & Greet:
As a first introduction to TownHouse, all daycare and boarding dogs are required to meet with a member of our staff to complete a Meet & Greet. This informal meeting is a fun way for us to get to know your dog. We’ll go through the usual information with you and you can brag about all the great things your dog can do, their likes or dislikes, how they like to have fun, and what makes their tail wag! This assessment takes anywhere from 30 minutes to an hour and leaves all parties feeling good about what’s next to come, whether it be boarding, daycare, or playdates. Owner information, emergency contacts, required forms, and credit card to be kept on file will be collected at this time.
To schedule your dog’s Meet & Greet, please click here or call us at 203-227-3276
A Meet & Greet is not required for cats or other exotic animals to board with us.
Vaccine Requirements:
For dogs, we require a veterinarian certificate proof of the following vaccinations: DHPP, Rabies, Bordetella. A negative fecal test is required every 6 months for all puppies under 18 months old.
For cats, we require a current veterinarian certificate proof of the following vaccinations: Feline Distemper (FVRCP) and Rabies.
Dog License
According to Connecticut regulations, all licensed animal care facilities like TownHouse must collect and maintain current copies of each dog’s town license. Need information about licensing your dog in Connecticut? Please visit the Animal Control Unit website to learn more.
Daycare Drop-off and Pick-up Times:
Weekdays (Monday – Friday)
- Drop-offs/Pickup: Anytime between 7 am-7 pm
Saturday
- Drop-offs/Pickups: Anytime between 8 am-5 pm.
Sunday
- By appointment only
If you are planning on picking up or dropping off your pup outside of these hours, you will incur a daycare full-day or half-day charge depending on the number of hours stayed.
In order for us to book boarding or daycare reservations, we need a credit card on file. All clients are required to keep a valid credit card on file.
Boarding Drop-off and Pick-up Times:
Weekdays (Monday – Friday)
- Drop Offs: 2 pm – 6 pm
- Pick-Ups: 7 am – 11 am
Saturday
- Drop Offs: 2 pm – 4 pm
- Pick-Ups: 8 am – 11 am
Sunday
- Drop Offs: 3 pm – 5 pm
- Pick-Ups: 3 pm – 5 pm
During the week and on Saturday, if you drop off or pick up your pet outside of the allotted times, you will incur additional charges.
On Sunday, our lobby is only open from 3 pm to 5 pm. If you choose to pick your pet up on Sunday afternoon, you will still be charged for Sunday night boarding. Your pet can stay with us until Monday morning for the same price.
Exceptions can be made if your pet is being groomed before departure, this does not apply to Sunday due to our abbreviated lobby hours.
Packages:
- Payment is due at the time of purchasing the package
- Packages expire after 90 days
Cancellations:
Regular Season Boarding
- We require at least 48 hours notice for all cancellations.
- There will be a $30 cancellation fee for repeat clients and a full night charged for new clients who do not cancel 48 hours before the reservation.
- No shows will be charged for the reservation in its entirety.
Peak and Holiday Cancellation Policies:
- We require at least 48 hours notice for all cancellations.
- If less than 48 hours notice is given, an amount of 2 nights’ stay will be charged.
- If you miss a peak/holiday boarding reservation without notice, we reserve the right to cancel future boarding reservations and/or require full payment upfront for any new reservations.
- No-shows will be charged for the reservation in its entirety.
Peak and Holiday Seasons:
Summer: Memorial Day through Labor Day
Presidents Day weekend
April school break
Fourth of July Week
Thanksgiving Holiday
Christmas Week
New Years Week
Daycare is Closed:
New Years Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
If the TownHouse lobby is closed, then boarded pets will need to be picked up the following day.