What are your hours?

Lobby + Service Hours
Monday – Friday: 7 am – 7 pm
Saturday: 8 am – 5 pm
Sunday: 3 pm – 5 pm

Daycare Hours
Monday – Friday: 7 am – 7 pm
Saturday: 8 am – 5 pm
Sunday: By appointment only

Grooming Hours
Please call us for availability

Meet & Greet
Please call us to schedule an appointment

Daycare is Closed
New Years Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas

Can I take a tour?

We’d be happy to give you a tour during a Meet & Greet, please call us to schedule.

How do I make a reservation?

You can reserve services through our online client portal , email our front desk at: townhousefordogsandcats@gmail.com, or via call or text to 203-360-4407

What are the prerequisites for making a reservation?

Please complete our registration forms by logging in here or visiting the front desk at TownHouse. Proof of vaccinations is required for all pets before coming to TownHouse, in addition, a Meet & Greet is required for all dogs.

For dogs, we require a veterinarian certificate proof of the following vaccinations: DHPP, Rabies, Bordetella within one year. A negative fecal test is required every 6 months for all puppies under 18 months old.

For cats, we require a current veterinarian certificate proof of the following vaccinations: Feline Distemper (FVRCP) and Rabies.

All dogs 7 months and older must be spayed or neutered.

Your vet can email TownHouse at townhousefordogsandcats@gmail.com

All pets must be free of fleas and ticks. If either is found on your pet, we will bathe them and you will be charged for the grooming.

Canine guests who attend TownHouse will require a Meet & Greet administered by a TownHouse staff member. This allows the TownHouse staff to get to know your dog, their social skills, and play style.

According to Connecticut regulations, all licensed animal care facilities like TownHouse must collect and maintain current copies of each dog’s town license to partake in our servicesNeed information about licensing your dog in Connecticut? Please visit the Animal Control Unit website to learn more.  

We also require an active credit card to be kept on file for all clients.

Do I need to make a reservation for daycare services?

Reservations are recommended within 24 hours, as we have regular daycare clients and some boarding dogs in daycare. We do accept daycare drop-ins, however, priority will be given to those dogs with confirmed reservations or in our boarding program.

 

What is your daycare cancellation policy?

We ask that you give 48 hours for daycare cancellations, exceptions will be made for emergency situations.

What are your boarding requirements?

For dogs, we require a veterinarian certificate proof of the following vaccinations: DHPP, Rabies, and Bordetella within one year. A negative fecal test is required every 6 months for all puppies under 18 months old.

For cats, we require a current veterinarian certificate proof of the following vaccinations: Feline Distemper (FVRCP) and Rabies.

All dogs 7 months and older must be spayed or neutered.

Your vet can email TownHouse at townhousefordogsandcats@gmail.com

All pets must be free of fleas and ticks. If either is found on your pet, we will bathe them and you will be charged for the grooming.

Boarding dogs will experience an uptick in physical activity during their stay, therefore they may be more tired or thirsty than usual when they return home.

According to Connecticut regulations, all licensed animal care facilities like Townhouse must collect and maintain current copies of each dog’s town license to partake in our servicesNeed information about licensing your dog in Connecticut? Please visit the Animal Control Unit website to learn more.  

What times can I drop off and pick up my pet from boarding?

Drop Off and Pick Up Times

Weekdays (Monday – Friday)

  • Drop Offs: 2 pm – 6 pm
  • Pick-Ups: 7 am – 11 am

Saturday

  • Drop Offs: 2 pm – 4 pm
  • Pick-Ups: 8 am – 11 am

Sunday

  • Drop Offs: 3 pm – 5 pm
  • Pick-Ups: 3 pm – 5 pm

During the week and on Saturday, if you drop off or pick up your pet outside of the allotted times, you will incur additional charges.

On Sunday, our lobby is only open from 3 pm to 5 pm. If you choose to pick your pet up on Sunday afternoon, you will still be charged for Sunday night boarding. Your pet can stay with us until Monday morning for the same price.

Exceptions will be made if your pet is being groomed before departure, this does not apply to Sunday due to our abbreviated lobby hours.

Can I bring my pet’s food during their stay at TownHouse?

We encourage you to bring your pet’s food during their boarding stay at TownHouse to ensure their routine stays as close to normal as possible but if you’re in a pinch, we’ve got you covered.

Use of our dog food will incur a $5 daily fee for chicken and an $8 daily fee for fish.

We will charge a $15 food prep fee for our boarding clients who do not pre-bag food for their dog’s stay with us.

When packing your dog’s food, please ration out each meal in labeled bags and be sure to provide a few extras as a safeguard. We will need to charge a $15 food prep fee for our boarding clients who do not pre-bag food for their dog’s stay with us.

We will accommodate unique feeding instructions such as add-ins, specialized meals, and cooking and thawing instructions. In some cases, a meal fee will be added.

Use of our cat food will incur a $3 daily fee.

If you’re boarding another type of animal, we ask that you please bring all supplies.

Will you give my pet their meds?

Absolutely! All medications must be clearly labeled in their original packaging with dosing directions clearly written. Medications will be administered at a fee of $3 per dose, please provide whatever food they take their medication in. If your pet is uncooperative with medications or needs medications outside of meal times, an additional fee may be added.

If your pet has special needs such as diabetes or epilepsy, please reach out to us to discuss before booking.

Will you board a pet with special medical needs?

Please call us to discuss your pet’s individual needs prior to booking their boarding stay to see if we can assist, or refer you to someone who can help.

Is your facility secure?

TownHouse promotes a safe, healthy, and fun environment for all guests. Our facility features an on-site manager, security cameras, an alarm system, and fire-retardant building materials in the case of an emergency. TownHouse has a well-defined plan of egress.

Do you accept intact males?

We understand and respect that some dogs be neutered later due to health and longevity issues, however, we expect that dogs attending daycare are neutered/spayed by 7 months. In a social environment like TownHouse, testosterone in the play space may lead to unwanted behaviors amongst our four-legged clients, including those who are spayed and neutered.

What do I need to know about booking during the holidays or other peak times?

For best availability, it is recommended reservations be made well in advance. Should you need to cancel your holiday/peak season reservations, please see the cancellation policy below.

If the TownHouse lobby is closed for a holiday, then pets will need to be picked up the following day.

Peak and Holiday Seasons:

Summer: Starting Memorial Day weekend through Labor Day
Presidents Day weekend
April school breaks
Fourth of July Week
Thanksgiving Holiday
Christmas and New Years

Daycare is Closed:

New Years Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas

Peak and holiday season cancellation policy

We require at least 48 hours notice for all cancellations. During peak times, if it’s less than 48 hours, an amount of 2 nights’ stay will be charged. Outside of peak times, there will be a $30 cancellation fee for repeat clients and a full night charged for new clients who do not cancel 48 hours before the reservation.

No shows will be charged for the reservation in its entirety.

Peak and Holiday Seasons:

Summer: Memorial Day through Labor Day
Presidents Day weekend
April school break
Fourth of July Week
Thanksgiving Holiday
Christmas Week
New Years Week

Daycare is Closed:

New Years Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas

If the TownHouse lobby is closed, then pups will need to be picked up the following day.

What is TownHouse's return policy?

We want you and your pets to wag all the way home with purchases made at our boutique.

If your pet destroys, obliterates, or demolishes an item bought at TownHouse, please contact the manufacturer directly. Most brands we carry have a replacement policy.

Unused merchandise can be exchanged at TownHouse within 30 days of purchase for a store credit. Please bring your receipt, printed or digital.

Used merchandise cannot be returned.

Have a question of your own?

Head over to the Contact Page and shoot it to us. We’ll respond in short order.

How do I submit a media inquiry?

For media inquires, please contact us.